All patients registered at Whyburn Medical Practice have a named doctor who has overall responsibility for your care and support. Your registered GP is also your named accountable and your allocated GP. Your allocated GP will be responsible for the provision of your healthcare. If you choose to see another doctor at the surgery you are entirely free to go on doing so exactly as before.
If you are unsure of who is your named Doctor please ask at reception.
New patients are allocated a Doctor on Registration.
This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Business Manager.
We hope that you will be happy with the services that you receive from the practice. However, there may be an occasion whereby you wish to make a complaint and, in these circumstances, you should write (ask at reception for a form or see form below) or email to [email protected] FAO the practice manager or make an appointment to see our Practice Manager.
In addition, you can contact The Parliamentary and Health Service Ombudsman:
The Parliamentary and Health Service Ombudsman
It is a contractual requirement that we publish the average pay for the GPs working to deliver NHS services to patients at our practice.
At present we are not able to provide this information due to change of contracts.
Transferring Your Electronic Health Record
Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.
All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated.
We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.