Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

Please Telephone 0115 883 2150 if you have an urgent health problem during our surgery opening hours.

The receptionist will need to take some details about the problem and will arrange for you to see or speak to a member of the team as soon as possible. Depending on when you call, this may be the same day or the following day. If necessary, we will signpost you to NHS 111 or the Urgent Treatment Centre for urgent support if we are unable to see you in the timescale needed.

Urgent appointments are designed to discuss one problem only, not for routine care and advice, and we are unable to guarantee that you will be able to see or speak to the clinician of your choice.

If you have a life-threatening health emergency, please call 999.

Urgent Problems when we are Closed

If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), and you need help fast, but it is not life threatening telephone 111. NHS 111 is available 24 hours a day, 365 days a year.

What to do when my Medical Practice is closed

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24 hours a day, every day of the year

When to call 111

  • You think you need to go to Accident and Emergency (A&E) or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

Please only visit the Accident and Emergency (A&E) department if it is an emergency.