Practice Complaints Procedure Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction. Practice Complaint Leaflet
How do I make a complaint?
If you wish to complain please contact the Practice Manager, Ms R Dabell, either in person, by phone or in writing:
Tel: 0115 883 2150
Address:
Whyburn Medical Practice,
The Health Centre,
Curtis Street,
Hucknall, NG15 7JE
Online: Patient Complaints Form.
If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.
How do I complain to someone Independent?
GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:
Patient Experience Team
Nottingham and Nottinghamshire Integrated Care Board
Sir John Robinson House
Sir John Robinson Way
Arnold
Nottingham
NG5 6DA
Tel: 0115 8839570
Email: nnicb-nn.patientexperience@nhs.net
If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB
