Covid-19 Privacy Notice
General Patient Information
Complaints
We hope that you will be happy with the services that you receive from the practice. However, there may be an occasion whereby you wish to make a complaint and in these circumstances you should write to or make an appointment to see our Practice Manager.
You may also approach PALS, Healthwatch or the Independent Health Complaints Advocacy for help or advice;
The local Healthwatch can be found at:
The IHCA is able to be contacted at:www.seap.org.uk/services/nhs-complaints-advocacy/
Freephone - 0800 18 30 204 ring to find your local advisor
In addition you can contact The Parliamentary and Health Service Ombudsman:
The Parliamentary and Health Service Ombudsman
Citygate,
Mosley Street,
Manchester,
M2 3HQ
Nottingham North and East CCG
Whyburn Medical Practice is one of several practices that make up Nottingham North and East Clinical Commissioning Group. The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at the CCG website, www.nottinghamnortheastccg.nhs.uk.
Patient Feedback
Whyburn Medical Practice is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our Friends and Familty test.
Your comments will help us to maintain our high standard of service.
Publication of GP Net Earnings
It is a contractual requirement that we publish the average pay for the GPs working to deliver NHS services to patients at
our practice. At present we are not able to provide this information due to change of contracts.