Appointments

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APPOINTMENTS

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How to Book Your Appointment

  1. Online using Systmonline:
    Book your Appointment using Systmonline
    You will need to register for our online appointments service:
    See our Registration Notes for details.
  2. By Telephone:
    Call 0115 883 2150 during our opening hours.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

Urgent (Same Day) Appointments

Please inform the receptionist if you feel you need to be seen urgently and we will try to accommodate you.

For urgent appointments and home visits you may not be able to see the doctor of your choice.

Please also refer to our 'Urgent Problems and Out of Hours' page for information.

General Information

An appointment is required to see the doctor or nurse. We offer morning and evening appointments that can be booked in advance.

We offer 10 minute appointments for our doctors and nurses.

The practice offers a number of appointments which you can book up to four weeks in advance.

We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday.

We aim to see you within 20 minutes of your appointment time. If this is not possible, you will be told the reason for the delay.

Appointments with the Practice Nurses

Our Practice Nurses are available by appointment for injections, diagnostic tests, smears, new patient checks, routine blood tests and blood pressure checks. We also run clinics specifically for diabetes, asthma, well baby, ante-natal, Coronary Heart Disease, hypertension and advice on stopping smoking.

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.

Telephone Consultations with your Doctor

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. The doctor will call you back and discuss your problem at an allotted time. Please make sure you give the correct phone number to the receptionist.

Telephone appointments are only available during surgery hours.

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Systmonline:
    Cancel Your Appointment online using Systmonline.
  2. By Telephone:
    Please call us on 0115 883 2150.
  3. By Fax: Please send us a fax on 0115 963 3733.
  4. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

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